Track Your Order

Track Your Order

Follow Your Journey

Your TEYSEN & CO. order is on its way—and we want you to be able to follow its journey with confidence.

Once your order has been dispatched and tracking information becomes available, you can use your tracking details to monitor the shipment from dispatch through final delivery.

How to Track Your Order

To track your order, you will generally need your order number and/or tracking number, depending on the tracking system available for your shipment.

Step 1 — Find Your Order Information

Your order number can be found in your order confirmation.

Once your order has been dispatched, your tracking information may be provided through your shipping confirmation.

Step 2 — Enter Your Tracking Information

Use the available Track Your Order tool on the TEYSEN & CO. website and enter the requested information exactly as provided.

Make sure there are no unnecessary spaces or typing errors.

Step 3 — Follow Your Shipment

Once the carrier's tracking system has registered your shipment, you may see updates such as:

  • Order information received

  • Shipment prepared

  • Dispatched

  • In transit

  • Arrived in destination country

  • Customs processing

  • Local carrier received

  • Out for delivery

  • Delivered

Tracking events and descriptions may vary depending on the carrier and destination.

When Will Tracking Become Available?

Tracking information normally becomes available after your order has been dispatched and the relevant carrier information has been registered.

There may be a short period between dispatch and the first visible tracking update.

This is normal and does not necessarily indicate a problem with your order.

For most in-stock orders, preparation generally takes approximately 1–3 business days before dispatch.

My Tracking Number Is Not Working

If your tracking number does not immediately show information, please allow some time for the carrier's system to register the shipment.

This can happen shortly after dispatch.

Before contacting us, please make sure that:

  • You entered the tracking number correctly

  • You did not accidentally include extra spaces

  • You are using the tracking number associated with the correct order

  • The shipment has already been dispatched

  • You have allowed reasonable time for the first tracking scan

If tracking still does not work after a reasonable period, contact our Customer Support team.

My Tracking Hasn't Updated

International shipments do not always receive a tracking scan at every stage of transportation.

A package may be moving between facilities even when the tracking page appears unchanged.

Temporary gaps may occur because of:

  • International transportation

  • Carrier handoffs

  • Customs processing

  • Facility transfers

  • Weekend schedules

  • Public holidays

  • Delayed scanning

  • Tracking-system updates

For this reason, a lack of movement on the tracking page does not automatically mean that your package is lost.

Understanding International Tracking

International shipments may pass through several transportation networks before reaching your destination.

Your tracking history may therefore show different carriers, facilities, or locations during the delivery process.

For example, a shipment may move through:

Fulfillment → International Carrier → Transit Facility → Destination Country → Customs → Local Carrier → Final Delivery

The exact route depends on the destination and shipping method.

Customs & Tracking Updates

If your tracking information shows that your shipment is undergoing customs processing, additional time may be required before the package continues toward final delivery.

Customs authorities may inspect shipments, request documentation, assess applicable duties or taxes, or perform other procedures required under local law.

TEYSEN & CO. does not control customs processing times.

Any applicable import duties, taxes, VAT, GST, or other customs-related charges are generally the responsibility of the customer unless otherwise stated at checkout.

My Package Is Out for Delivery

When tracking shows Out for Delivery, the local carrier has generally assigned the package for final delivery.

Delivery timing depends on the local carrier's route and schedule.

Where possible, please make sure someone is available to receive the shipment.

My Package Says Delivered

If tracking shows Delivered, but you cannot locate your package, please check:

  • Your usual delivery location

  • Mailbox or parcel area

  • Building reception

  • Security desk

  • Household members

  • Neighbors

  • Safe locations around your property

You may also contact the local carrier for additional delivery information.

If the package remains missing, contact TEYSEN & CO. Customer Support with your order number and tracking information.

My Order Is Delayed

Shipping estimates are provided for guidance and are not guaranteed delivery dates.

As a general guide, standard international shipping may take approximately 15–25 business days after dispatch, while express shipping may take approximately 3–7 business days after dispatch, where express service is available.

Actual delivery times may vary because of:

  • Customs clearance

  • Carrier delays

  • Weather

  • Public holidays

  • Transportation disruptions

  • Local delivery conditions

  • Address issues

  • Government procedures

  • Other circumstances beyond our reasonable control

If your shipment appears unusually delayed, our Customer Support team can help review the available information.

I Received the Wrong Tracking Information

If the tracking information you received appears to belong to another order or does not correspond with your purchase, please contact us.

Include:

  • Your order number

  • The tracking number you received

  • The email address used for your order

  • A brief description of the issue

Our team will review the information and assist you.

I Have Multiple Tracking Numbers

Some orders may be shipped in more than one package depending on product availability, fulfillment requirements, or shipping logistics.

If your order contains multiple shipments, you may receive separate tracking information.

This means that one package may arrive before another.

Please review each tracking number individually.

What If My Tracking Shows a Problem?

If your tracking information indicates:

  • Delivery attempted

  • Address issue

  • Customs hold

  • Return to sender

  • Delivery exception

  • Undeliverable

  • Other unusual status

please contact the local carrier where appropriate and contact TEYSEN & CO. Customer Support if you need assistance understanding the shipment.

Some issues may require action from the recipient before the carrier can complete delivery.

Protect Your Order Information

Your order and tracking information should be treated as private.

For your security, TEYSEN & CO. will never ask you to provide your full payment-card number, CVV, password, or other sensitive payment credentials through email or WhatsApp.

If you receive a suspicious message claiming to represent TEYSEN & CO. or a shipping provider, do not provide sensitive information.

When in doubt, contact us directly through the official TEYSEN & CO. customer support channel.

Need Help Tracking Your Order?

If you cannot locate your tracking information or need help understanding a shipment update, we're here to assist.

TEYSEN & CO. Customer Support

Email: teysenco@gmail.com

Availability: 24 hours a day, 7 days a week

Please include your order number whenever possible.

Track With Confidence

We know that waiting for a special piece of jewelry can be exciting.

That's why we aim to make every stage of the journey as transparent as possible—from the moment your order leaves our hands to the moment it reaches yours.

Your order deserves attention beyond checkout.

TEYSEN & CO.
Thoughtfully selected. Carefully prepared. On its way to you.