Shipping Policy

Shipping Policy

Last Updated: September 6, 2026

At TEYSEN & CO., we believe the experience of receiving your jewelry should be just as thoughtful as the experience of choosing it.

This Shipping Policy explains how orders are processed, prepared, shipped, tracked, and delivered when you purchase from teysen.com. Our goal is to provide a clear, reliable, and transparent delivery experience while keeping you informed throughout the journey.

Please read this policy carefully before placing an order.

1. Order Processing

Once your order is successfully placed and payment has been confirmed, our fulfillment process begins.

Most in-stock orders are prepared for shipment within approximately 1–3 business days.

Business days generally exclude weekends and public holidays.

During periods of unusually high demand, promotional events, product launches, holidays, or circumstances affecting our fulfillment partners, processing may take longer than usual.

If additional processing time is required, we will make reasonable efforts to keep you informed.

Please ensure that all information provided at checkout is accurate before completing your purchase.

2. Shipping Times

Delivery times depend on your destination, shipping method, customs processing, carrier performance, and other factors outside our direct control.

As a general guide:

Standard International Shipping:
Approximately 15–25 business days after dispatch.

Express Shipping:
Approximately 3–7 business days after dispatch, where the express option is available for your destination.

These timeframes are estimates rather than guaranteed delivery dates.

A shipment may arrive earlier or later depending on the destination country, local carrier network, customs clearance, weather, public holidays, or other circumstances.

3. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive shipping information when tracking becomes available.

Tracking information may take some time to update after the shipment leaves our fulfillment facility.

Depending on the destination and shipping method, tracking may show different stages of the delivery journey, including:

  • Shipment information received

  • Order dispatched

  • In transit

  • Arrived in destination country

  • Customs processing

  • Transferred to local carrier

  • Out for delivery

  • Delivered

Please allow reasonable time for tracking information to begin updating.

If your tracking information appears unchanged for a short period, this does not necessarily mean that your package has stopped moving.

4. International Shipping

TEYSEN & CO. serves customers internationally.

International deliveries may pass through multiple transportation networks and may be handled by different carriers during different stages of the journey.

Once a package enters the destination country, the final delivery may be completed by a local postal service, courier, or other authorized delivery provider.

Because international shipping involves multiple parties, delivery times can vary from country to country.

We appreciate your understanding that some aspects of international delivery are outside TEYSEN & CO.'s direct control.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, handling fees, or other charges imposed by the destination country.

These charges are generally determined by the destination country's customs authority and are not automatically included in the product price or shipping charge unless specifically stated at checkout.

Any applicable customs duties, taxes, import fees, or carrier handling charges are the responsibility of the customer unless otherwise stated.

TEYSEN & CO. does not control:

  • Customs decisions

  • Import regulations

  • Local tax rates

  • Customs valuation

  • Customs clearance times

  • Government-imposed import charges

Customers are responsible for understanding the import requirements that may apply to their country before placing an international order.

6. Customs Delays

Customs clearance can sometimes take longer than expected.

A package may be temporarily held for:

  • Customs inspection

  • Import documentation

  • Tax or duty assessment

  • Address verification

  • Regulatory requirements

  • Local processing

  • Other government procedures

Such delays are outside the control of TEYSEN & CO. and are not normally considered fulfillment delays caused by our team.

If your tracking information indicates that your package is being held by customs, please contact the appropriate customs authority or local carrier for additional information.

7. Shipping Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Before submitting your order, please carefully verify:

  • Full name

  • Street address

  • Apartment, suite, or unit number, if applicable

  • City

  • State, province, or region

  • Postal or ZIP code

  • Country

  • Contact phone number, where required

TEYSEN & CO. is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address supplied by the customer.

If you notice an address error immediately after placing an order, please contact our Customer Support team as soon as possible.

We will make reasonable efforts to assist before the order is dispatched, but we cannot guarantee that an address can be changed after fulfillment has begun.

8. Failed Delivery & Unclaimed Packages

A package may be considered undeliverable or unclaimed when:

  • The delivery address is incorrect or incomplete

  • The recipient refuses delivery

  • Required customs charges are not paid

  • The recipient does not collect the package

  • The carrier cannot complete delivery

  • Local delivery requirements are not satisfied

If a package is returned to us or our fulfillment network because of customer-provided information or customer-related circumstances, additional shipping costs may apply if a reshipment is requested.

Any refund, replacement, or reshipment will be reviewed based on the circumstances of the order.

9. Lost or Missing Packages

If tracking confirms that a package has been delivered but you cannot locate it, please first check:

  • Your mailbox or usual delivery location

  • Around your property

  • With household members

  • With building reception or security

  • With neighbors

  • With the local carrier

If the package still cannot be located, contact TEYSEN & CO. Customer Support as soon as reasonably possible.

We may request information from you and/or the shipping carrier to investigate the shipment.

Where appropriate, we may work with the carrier or fulfillment partner to determine the next available resolution.

10. Shipping Protection

For certain orders or shipping methods, shipment protection may be available or selected based on the circumstances of the order.

Where shipping protection has been purchased or applied, its terms may determine the available resolution in the event of qualifying loss or damage during transit.

Shipping protection does not necessarily cover every possible circumstance, and eligibility may depend on the applicable protection terms.

If your order is affected by a shipping issue, please contact Customer Support so we can review the shipment and determine the appropriate next step.

11. Damaged Packages

If your package arrives visibly damaged, please take photographs of the outer packaging and the jewelry before disposing of any packaging materials.

If the jewelry itself appears damaged, defective, or materially affected during delivery, contact us promptly with:

  • Your order number

  • Photographs of the package

  • Photographs of the jewelry

  • A description of the issue

  • Video evidence where helpful

This information allows our team to investigate the situation more efficiently.

Damage caused after delivery through misuse, improper storage, exposure to chemicals, accidental impact, or failure to follow the recommended Jewelry Care instructions may not qualify as shipping damage.

12. Delivery Estimates Are Not Guarantees

All delivery estimates provided by TEYSEN & CO. are intended as reasonable estimates based on available shipping information.

We cannot guarantee a specific delivery date because transportation and delivery may be affected by circumstances beyond our control, including:

  • Severe weather

  • Natural disasters

  • Customs delays

  • Carrier disruptions

  • Public holidays

  • Transportation interruptions

  • Government restrictions

  • Address-related issues

  • Unexpected operational delays

  • Other events beyond our reasonable control

An estimated delivery window should therefore not be interpreted as a guaranteed arrival date.

13. High-Value Orders

For higher-value orders, TEYSEN & CO. may use additional shipping precautions or select a shipping method appropriate to the order and destination.

Additional verification may occasionally be required to help protect the customer and TEYSEN & CO. against unauthorized transactions or delivery issues.

If additional information is required before dispatch, our Customer Support team may contact you.

Any information requested for order verification will be handled in accordance with our Privacy Policy.

14. Multiple Items in One Order

If an order contains multiple products, items may sometimes be fulfilled or shipped separately depending on availability, fulfillment requirements, or shipping logistics.

If your order is divided into multiple shipments, you may receive more than one tracking number or delivery notification.

You will not necessarily receive every item in the same package.

15. Shipping Costs

Shipping charges, where applicable, are displayed during the checkout process before your order is completed.

Shipping costs may vary depending on:

  • Destination country

  • Order characteristics

  • Shipping method

  • Package weight or dimensions

  • Carrier availability

  • Delivery requirements

Any shipping promotion or shipping offer is subject to the terms presented at the time of purchase.

16. Address Changes After Ordering

If you need to correct or change your shipping address, contact Customer Support immediately after placing your order.

We will make reasonable efforts to accommodate address changes before dispatch.

However, once an order has entered fulfillment or has been dispatched, we may be unable to modify the delivery address.

If an address cannot be changed after dispatch, the customer may need to work directly with the carrier where such options are available.

17. Shipping & Returns

Shipping and delivery issues are separate from our general Returns & Refunds Policy.

If your jewelry arrives defective, damaged, incorrect, or materially different from what was ordered, please contact Customer Support so the issue can be reviewed under our applicable return and refund procedures.

Please do not send jewelry back to any address provided by a third party.

All returns must follow the instructions provided directly by TEYSEN & CO. Customer Support.

18. Customer Responsibility

By placing an international order with TEYSEN & CO., you acknowledge that successful delivery may depend partly on information and actions required from the recipient.

Customers are responsible for:

  • Providing an accurate delivery address

  • Monitoring tracking information

  • Responding to carrier notifications

  • Completing required customs procedures

  • Paying applicable import charges

  • Accepting or collecting the shipment where required

  • Following local delivery requirements

Failure to complete these responsibilities may affect delivery.

19. Unforeseen Circumstances

TEYSEN & CO. cannot be held responsible for delays or failures caused by circumstances reasonably beyond our control.

These may include, but are not limited to:

  • Natural disasters

  • Severe weather

  • War or civil unrest

  • Government action

  • Customs restrictions

  • Carrier disruptions

  • Transportation shortages

  • Labor disruptions

  • Public health emergencies

  • Infrastructure failures

  • Internet or system interruptions

  • Other force majeure events

When such circumstances occur, we will make reasonable efforts to assist and provide available information regarding the affected shipment.

20. Contacting Customer Support

If you have questions about your shipment, tracking information, delivery status, customs processing, or a shipping-related issue, our Customer Support team is available 24 hours a day, 7 days a week.

Email: teysenco@gmail.com

When contacting us about an order, please include your order number whenever possible.

Providing accurate information helps us investigate and resolve your request more efficiently.

21. Our Commitment

At TEYSEN & CO., shipping is more than moving a package from one location to another.

It is part of the experience we create for every customer.

We are committed to providing clear communication, reliable fulfillment, appropriate tracking information, and thoughtful customer support throughout the delivery process.

While certain aspects of international shipping remain outside our control, we will always aim to handle shipping concerns with care, transparency, and professionalism.

Your order represents a purchase made with trust.

We respect that trust—and we are committed to treating every shipment accordingly.

TEYSEN & CO.
Designed with intention. Delivered with care.