Order Status

Order Status

Your Order, Clearly Tracked

At TEYSEN & CO., we believe you should never feel uncertain about where your order stands.

From the moment your order is placed to the moment it arrives at your door, we aim to keep the process clear, organized, and easy to understand.

This page explains the different stages your order may go through and what each status means.

Order Received

Your order has been successfully submitted through the TEYSEN & CO. website.

At this stage, we are confirming your order details and payment information before the order moves into fulfillment.

You should receive an order confirmation containing your order information.

Please review your confirmation carefully.

If you notice an incorrect shipping address or other important information, contact our Customer Support team as soon as possible.

Payment Confirmed

Your payment has been successfully authorized or confirmed through our payment processing system.

Once payment has been confirmed, your order can proceed to fulfillment.

For your security, please do not send payment-card information through email, WhatsApp, or other communication channels.

Processing

Your order is being prepared by our fulfillment team.

During this stage, your jewelry is being prepared for shipment and the necessary fulfillment steps are being completed.

Most in-stock orders are generally processed within approximately 1–3 business days.

Processing times may occasionally be longer during periods of high demand, holidays, promotional events, or circumstances affecting fulfillment operations.

Preparing for Shipment

Your order has moved through the initial fulfillment process and is being prepared for dispatch.

At this stage, your order may be undergoing final packaging, shipping documentation, or carrier handoff procedures.

Tracking may not yet be available immediately.

Shipped

Your order has been dispatched.

Once the carrier's tracking information becomes available, you will be able to follow the shipment's progress.

Please remember that tracking information may take some time to update after dispatch.

In Transit

Your package is currently moving through the shipping network.

Depending on your destination, your shipment may pass through several transportation facilities before reaching your country and local delivery network.

Temporary gaps between tracking updates can occur during international transportation.

Customs Processing

Your shipment has reached a stage where it may be undergoing customs or import processing.

Customs clearance times vary by country and are outside the direct control of TEYSEN & CO.

Additional duties, taxes, VAT, GST, or other import-related charges may apply depending on your destination.

With Local Carrier

Your shipment has entered the destination country's local delivery network.

The final delivery may be handled by a local postal service, courier, or other authorized carrier.

At this stage, tracking may begin showing more detailed local delivery updates.

Out for Delivery

Your package has been assigned for final delivery.

The carrier may attempt delivery on the same day, although the exact timing depends on the local delivery service.

Please make sure someone is available to receive the package where required.

Delivered

The carrier has reported that your package was delivered.

If you cannot locate a package marked as delivered, please first check your usual delivery location, mailbox, building reception, security desk, household members, and nearby areas.

You may also contact the local carrier.

If you still cannot locate your order, contact TEYSEN & CO. Customer Support so we can help review the available shipment information.

How to Check Your Order

To check your order status, please have your order number available.

Your order number can normally be found in your order confirmation.

If the website provides an order-status or tracking tool, enter the requested information exactly as provided in your confirmation.

If you experience difficulty checking your order online, our Customer Support team can assist you.

Email: teysenco@gmail.com

Customer Support: Available 24 hours a day, 7 days a week.

Where Is My Tracking Number?

Tracking information is normally provided once your order has been dispatched and the carrier information becomes available.

If your order has recently been marked as shipped but tracking does not yet display movement, please allow some time for the carrier's system to register and update the shipment.

This is particularly common shortly after dispatch.

My Tracking Has Not Updated

A tracking page may remain unchanged temporarily even while a package is moving through the shipping network.

Possible reasons include:

  • Carrier scanning delays

  • Transportation between facilities

  • International transit

  • Customs processing

  • Local carrier handoff

  • Weekend or holiday schedules

  • System synchronization delays

If the tracking information remains unchanged for an unusually long period or appears to indicate a delivery problem, please contact Customer Support.

We will review the available information and help determine the appropriate next step.

My Order Is Taking Longer Than Expected

International delivery times are estimates rather than guaranteed dates.

Standard international delivery may generally take approximately 15–25 business days after dispatch, while express delivery may generally take approximately 3–7 business days after dispatch, where express service is available.

Actual delivery times can vary because of:

  • Customs clearance

  • Carrier delays

  • Weather

  • Public holidays

  • Transportation disruptions

  • Destination-country procedures

  • Incorrect or incomplete address information

  • Other circumstances outside our reasonable control

If your order appears significantly delayed, contact us with your order number and tracking information.

My Order Says Delivered, But I Didn't Receive It

If your tracking status says Delivered but you cannot find your package:

First, check:

  • Your mailbox

  • Your front door or usual delivery area

  • Building reception

  • Security desk

  • Household members

  • Neighbors

  • Safe delivery locations

Then:

Contact the local carrier and ask whether they can provide additional delivery information.

If the package still cannot be located, contact TEYSEN & CO. Customer Support.

Please provide your order number and tracking number so we can review the shipment.

I Entered the Wrong Shipping Address

If you discover an address mistake after placing your order, contact us immediately.

We may be able to help if the order has not yet entered fulfillment or been dispatched.

Once an order has been processed or shipped, changing the delivery address may no longer be possible.

For this reason, we strongly recommend reviewing your shipping information carefully before completing checkout.

Can I Cancel an Order While It Is Processing?

If you need to cancel an order, contact Customer Support as soon as possible.

We will make reasonable efforts to accommodate eligible cancellation requests before fulfillment or dispatch.

However, cancellation cannot be guaranteed once the order has entered fulfillment or shipping.

Need Help With Your Order?

We're here to help.

If you have a question about your order status, tracking information, shipping progress, delivery, or another order-related matter, contact us directly.

TEYSEN & CO. Customer Support

Email: teysenco@gmail.com

Availability: 24 hours a day, 7 days a week

Please include your order number whenever possible so our team can assist you more efficiently.

Our Commitment

Your order is more than a transaction.

It represents a decision to trust TEYSEN & CO., and we believe that trust deserves transparency.

While some parts of international shipping are outside our control, we are committed to providing clear information, thoughtful communication, and responsive customer support throughout your order journey.

TEYSEN & CO.
Your order. Your journey. Our commitment.