Email Us

We’re Only an Email Away

Sometimes you need a little more than a quick answer.

Whether you have a question about a piece from our collection, need assistance with an order, or simply want to speak with our team before making a purchase, you can reach us by email.

At TEYSEN & CO., every message matters.

Our goal is to make communication simple, personal, and helpful—so you can shop with confidence and enjoy your jewelry with peace of mind.

How Can We Help?

Our email support is available for a wide range of customer questions and requests.

Orders & Purchases

Need help with an order you have already placed?

You can contact us regarding:

Order confirmation
Order details
Product questions
Order changes
Delivery updates
Missing or delayed orders
Damaged items
Incorrect items
Other order-related concerns

Please include your order number whenever possible so we can identify your order quickly.

Product Questions

Jewelry is personal, and choosing the right piece sometimes requires a little guidance.

If you have questions before purchasing, feel free to email us about:

Product specifications
Available sizes
Jewelry materials
Finishes and plating
Moissanite details
Gemstone information
Product measurements
Styling questions
Gifting suggestions
Product availability

If you are deciding between two pieces, tell us what you are looking for and we will do our best to guide you.

Sizing Assistance

Finding the right size is an important part of a great jewelry experience.

If you are uncertain about your ring, bracelet, or necklace size, our team can help you understand the measurements provided for a particular product.

For the most accurate recommendation, please include:

The product you are interested in
The size you are considering
Any measurements you already have
Whether the jewelry is intended for yourself or as a gift

Please remember that sizing recommendations are based on the measurements and information available for the specific product.

Shipping & Delivery

If you have questions about where your order is or when you can expect it to arrive, you can email our Customer Care team.

When contacting us about delivery, please include your order number and, if available, your tracking information.

For general delivery information, estimated shipping times, customs information, and other shipping details, please visit our Shipping & Delivery page.

Returns & Refunds

If you need assistance with a return, replacement, exchange, or refund request, please contact us by email before sending anything back.

Our team will explain the appropriate next steps based on your situation.

Please do not send a return package to an address found elsewhere or directly to a fulfillment partner unless our Customer Care team has specifically instructed you to do so.

This helps us make sure your return is properly identified and processed.

Jewelry Care

Have a question about caring for your TEYSEN & CO. jewelry?

We are happy to help.

You can contact us if you are unsure about:

Cleaning your jewelry
Storing your pieces
Caring for plated finishes
Everyday wear
Exposure to water or chemicals
Natural tarnishing
General jewelry maintenance

You can also visit our Jewelry Care guide for detailed recommendations.

What to Include in Your Email

A clear message helps us provide a better answer.

For existing orders, please include:

Order Number:
Your TEYSEN & CO. order number.

Email Used for Your Order:
The email address associated with your purchase.

Subject of Your Request:
A short description such as “Order Update,” “Sizing Question,” or “Return Request.”

Details:
Tell us what happened or what you would like help with.

Photos or Videos:
If your request involves a damaged, incorrect, or defective item, photographs or videos may help us understand the issue more accurately.

You do not need to provide unnecessary personal or payment information by email.

For the Fastest Assistance

Before sending an email, we recommend checking our:

FAQ
For answers to common questions.

Shipping & Delivery
For shipping times, delivery information, and customs guidance.

Returns & Refunds
For return eligibility and refund information.

Jewelry Care
For detailed jewelry maintenance guidance.

Size Guide
For general sizing assistance.

If your question is not answered there, our team is always happy to assist.

Our Approach to Customer Care

We believe good customer service is not simply about answering quickly.

It is about answering clearly.

We do not want you to receive a response that leaves you with more questions than you started with.

Whenever possible, our team will explain the situation, provide the relevant information, and guide you through the next step.

Because when you choose TEYSEN & CO., you are placing your trust in us—and that trust deserves to be respected.

We’re Listening

Your questions, feedback, and suggestions help us improve.

If there is something you believe we could do better, we want to hear it.

If you have enjoyed your experience with TEYSEN & CO., we appreciate hearing that too.

Every message gives us an opportunity to better understand the women who wear our jewelry and the moments our pieces become part of.

Email Support

Email:
teysenco@gmail.com

Customer Care:
Available 24/7 for orders, products, sizing, shipping, returns, jewelry care, and general assistance.

Support Availability:
24 hours a day, 7 days a week

We are committed to being available whenever you need assistance. Response times may vary depending on the nature of your request and the information required to review your case.