Returns & Refunds

Returns & Refunds

Your Satisfaction Matters to Us

At TEYSEN & CO., every piece is selected with care, and we want you to feel confident every time you place an order with us.

We understand that purchasing jewelry online is a personal experience. You want your piece to look beautiful, arrive safely, and feel exactly as you expected.

If something is not right with your order, our Customer Care team is here to help.

Our Returns & Refunds Policy is designed to make the process clear, fair, and straightforward while protecting both our customers and the integrity of every TEYSEN & CO. piece.

30-Day Return Window

We offer a 30-day return period for eligible products.

If you change your mind about your purchase, you may contact us within 30 days of the date your order was delivered to request a return.

The item must be returned in its original condition and must not show signs of wear, damage, misuse, alteration, or improper handling.

Returns that meet our requirements may be eligible for a refund of the purchase price of the returned item.

Return shipping costs for a change-of-mind return are generally the responsibility of the customer.

Items That Qualify for a Return

To be eligible for a standard return, the item must:

  • Be returned within 30 days of delivery

  • Be in its original, unused condition

  • Not show signs of wear

  • Not be damaged or altered

  • Not have been exposed to chemicals or improper care

  • Include the original jewelry packaging where reasonably possible

  • Be securely packaged to prevent damage during return shipping

We strongly recommend using a trackable shipping service when returning an item.

TEYSEN & CO. cannot be responsible for a return package that is lost or damaged while being shipped back to us.

Manufacturing Defects

We stand behind the quality of the jewelry we offer.

If you receive an item with a genuine manufacturing defect, please contact us as soon as possible.

Examples may include a structural or workmanship issue that was present when the item was received.

If we determine that the issue qualifies as a manufacturing defect, we may offer an appropriate resolution, which may include:

A replacement, repair, or refund.

For approved manufacturing-defect cases, TEYSEN & CO. may cover the reasonable return shipping cost in accordance with the instructions provided by our Customer Care team.

Please do not send a defective item back before receiving return instructions from us.

Wrong Item or Wrong Variation

If you receive an item that is different from what you ordered, such as an incorrect size, color, or variation, please contact us immediately.

We will review the order details and work to provide the appropriate resolution.

Depending on the circumstances, the resolution may include:

  • Replacement of the correct item

  • A refund

  • Return instructions

  • Coverage of reasonable return shipping costs where the error was attributable to our fulfillment process

We may request photographs or video evidence to help us verify the issue and process your claim efficiently.

Item Not As Described

We make every effort to provide accurate product descriptions, specifications, dimensions, and images.

If the item you receive materially differs from the product description or specifications shown on the TEYSEN & CO. website, please contact us so we can review the matter.

Minor differences in appearance may occur due to:

  • Screen settings

  • Lighting conditions

  • Photography

  • Natural variations in gemstones

  • Manufacturing tolerances

  • Differences in perception of color or scale

These normal variations do not necessarily constitute a product defect.

For this reason, we encourage customers to carefully review the product specifications, measurements, materials, and available images before purchasing.

Damaged During Delivery

If your jewelry arrives visibly damaged, please contact us as soon as possible after delivery.

To help us investigate the shipment, we may request:

  • Your order number

  • Photographs of the jewelry

  • Photographs of the jewelry packaging

  • Photographs of the outer shipping package

  • Video evidence where appropriate

  • A description of the damage

Please keep the original packaging until the matter has been reviewed.

This information may be necessary for us to communicate with the fulfillment or shipping partner and determine the appropriate resolution.

Items That Are Not Eligible for a Refund

To protect the quality and hygiene of our jewelry, certain circumstances are not eligible for a standard refund.

This includes jewelry that has been:

  • Worn or used

  • Damaged through misuse

  • Accidentally damaged

  • Altered or modified

  • Resized by a third party

  • Scratched or broken through improper handling

  • Exposed to corrosive substances or harsh chemicals

  • Improperly cleaned or maintained

  • Damaged through normal wear and tear

Jewelry can be particularly sensitive to chemicals and environmental conditions.

Exposure to substances such as perfumes, lotions, chlorine, pools, hot tubs, spas, cleaning chemicals, and certain jewelry-cleaning products may affect the appearance or condition of jewelry.

Damage caused by such exposure is not considered a manufacturing defect.

Change-of-Mind Returns

Sometimes a piece simply isn't what you expected.

We understand.

If you change your mind about your purchase, you may request a return within 30 days of delivery, provided the item meets our return requirements.

For change-of-mind returns:

The customer is generally responsible for return shipping costs.

The original shipping charge, if any, may not be refundable unless otherwise required by applicable law or unless the return is due to an issue attributable to TEYSEN & CO.

The item must arrive back in eligible condition before a refund can be approved.

Return Process

To begin a return, please contact our Customer Support team before sending anything back.

Your request should include:

Order Number:
Your TEYSEN & CO. order number.

Reason for Return:
A brief explanation of why you would like to return the item.

Supporting Photos or Video:
If the return concerns a defect, damage, incorrect item, or product discrepancy, clear photographs or video may be required.

Our team will review your request and provide the appropriate return instructions.

Please do not send your return to an address found elsewhere online or to the supplier directly.

Always wait for official return instructions from TEYSEN & CO.

Return Packaging

Jewelry should be packaged securely when being returned.

Whenever possible, please use the original jewelry packaging and place it inside a protective shipping box.

If the original packaging is unavailable, use a firm box with sufficient protective material to prevent movement and damage during transportation.

Returns that arrive damaged because of inadequate packaging may not qualify for a full refund.

Return Inspection

Once your return is received, it will be reviewed to confirm that it meets the requirements of this policy.

We may inspect:

  • Product condition

  • Signs of wear

  • Physical damage

  • Packaging condition

  • Product authenticity

  • Order details

  • Return eligibility

The inspection process helps us ensure that refunds are issued fairly and consistently.

Refund Processing

Once your return has been received and approved, we will initiate the applicable refund.

Refund processing may take up to 3 business days after the return has been reviewed and approved on our side.

After the refund is issued, the time required for the funds to appear in your account may depend on your payment provider, bank, card issuer, or financial institution.

TEYSEN & CO. does not control the processing time imposed by third-party financial institutions.

Refund Amount

For an approved standard return, the eligible purchase amount of the returned item will generally be refunded.

Depending on the circumstances, original shipping charges may not be refundable.

For approved cases involving a manufacturing defect, incorrect item, or fulfillment error, TEYSEN & CO. will determine the appropriate refund or replacement solution based on the circumstances.

Any customs duties, import taxes, VAT, brokerage fees, or other government or carrier charges paid by the customer are generally outside the control of TEYSEN & CO. and may not be refundable by us.

Exchanges & Replacements

Where appropriate, TEYSEN & CO. may offer a replacement instead of a refund.

This may apply particularly when:

  • An incorrect item was shipped

  • A verified manufacturing defect is present

  • A product was damaged before delivery

  • A fulfillment error occurred

Replacement availability depends on product inventory and fulfillment availability at the time the request is processed.

If the original item is unavailable, we may offer an alternative resolution.

Lost Return Packages

Customers are responsible for ensuring that approved customer-initiated returns are shipped securely.

We strongly recommend using a shipping service that provides tracking.

If a return package is lost before reaching the designated return facility, TEYSEN & CO. may be unable to issue a refund until the return is received or the carrier confirms the outcome of its investigation.

For this reason, please retain your return tracking information until your refund has been completed.

Important Note About Jewelry Care

Jewelry is designed to be enjoyed, but proper care is essential.

To protect your piece, we recommend avoiding direct exposure to:

  • Perfume

  • Cosmetics

  • Lotions

  • Chlorine

  • Pools

  • Hot tubs

  • Spas

  • Harsh cleaning products

  • Corrosive chemicals

We also recommend removing jewelry before swimming, bathing, exercising, cleaning, or participating in activities that may expose the piece to excessive moisture, chemicals, friction, or impact.

Damage caused by improper care or misuse is not considered a manufacturing defect.

Our Commitment to You

At TEYSEN & CO., a return is never simply a transaction.

It is an opportunity to listen, understand, and make things right when something has not gone as expected.

We aim to handle every return request with fairness, professionalism, and respect.

Our goal is not simply to sell beautiful jewelry.

It is to build a brand you feel comfortable returning to — one order, one experience, and one meaningful piece at a time.

Beautiful jewelry deserves thoughtful service.

And you deserve an experience worthy of TEYSEN & CO.

Questions About Your Return?

If you have questions about eligibility, return instructions, defective items, damaged shipments, or refunds, please contact our Customer Support team before sending your item back.

We are always here to help make the process as simple and clear as possible.

TEYSEN & CO.

Elegance in every detail. Care in every experience.