Terms & Conditions

Last Updated: September 6, 2026

Welcome to TEYSEN & CO.

These Terms & Conditions govern your access to and use of the TEYSEN & CO. website, including your browsing, purchases, account activity, communications, and use of our services.

By accessing teysen.com, placing an order, or otherwise using our website, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website or place an order through TEYSEN & CO.

Please read these terms carefully before making a purchase.

1. About TEYSEN & CO.

TEYSEN & CO. is an online jewelry brand operated by TEYSEN GROUP LLC.

Throughout these Terms & Conditions, the terms “TEYSEN & CO.,” “TEYSEN,” “we,” “our,” and “us” refer to TEYSEN & CO. and its operating entity, TEYSEN GROUP LLC.

Website:
teysen.com

Customer Support:
teysenco@gmail.com

Our Customer Support is available 24 hours a day, 7 days a week.

2. Acceptance of These Terms

By using our website or purchasing a product from TEYSEN & CO., you confirm that:

• You have read these Terms & Conditions

• You understand these Terms & Conditions

• You agree to comply with them

• The information you provide is accurate to the best of your knowledge

• You are legally permitted to enter into a purchase transaction in your jurisdiction

If you are purchasing a product as a gift for another person, you remain responsible for the accuracy of the information provided during checkout.

3. Website Use

You may use the TEYSEN & CO. website for lawful purposes only.

You agree not to:

• Use the website for fraudulent purposes

• Attempt to gain unauthorized access to our systems

• Interfere with website security

• Introduce malicious software

• Attempt to disrupt website functionality

• Copy or misuse our content without permission

• Use automated systems to abuse or overload the website

• Impersonate another person or business

• Submit false information

• Use the website in violation of applicable laws

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, systems, or services.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, materials, prices, and other information displayed on our website are accurate.

However, slight differences may occur due to:

• Screen and display settings

• Lighting conditions in photographs

• Photography equipment

• Manufacturing variations

• Measurement methods

• Natural characteristics of gemstones or materials

Product photographs are intended to provide a visual representation of the item.

Actual appearance may vary slightly from the images displayed online.

5. Jewelry Materials and Specifications

Where applicable, product pages may provide information regarding:

• Jewelry materials

• Sterling silver

• Gold plating

• Gemstones

• Moissanite

• Lab-grown stones

• Product dimensions

• Weight

• Finish

• Color

• Size

Customers should review the individual product description before purchasing.

Material and product information applies to the specific product as described on its product page and should not automatically be assumed to apply to every TEYSEN & CO. product.

6. Product Availability

Products displayed on our website are subject to availability.

A product may become unavailable due to:

• Inventory changes

• Supplier or fulfillment availability

• Production limitations

• Technical errors

• Unexpected demand

• Other circumstances beyond our reasonable control

We reserve the right to limit quantities or discontinue products at any time.

If an item becomes unavailable after an order has been placed, we may contact you regarding an appropriate solution, which may include an alternative product or refund where applicable.

7. Prices

All product prices displayed on the website are subject to change without notice.

We may update prices because of:

• Product costs

• Supplier costs

• Currency fluctuations

• Shipping costs

• Taxes or duties

• Promotional campaigns

• Business or market conditions

The price applicable to your purchase is generally the price displayed at the time you successfully place the order, subject to correction of obvious pricing errors.

8. Pricing Errors

Although we make reasonable efforts to maintain accurate pricing information, occasional technical or human errors may occur.

If a product is displayed at an obviously incorrect price due to an error, we reserve the right to cancel the affected order.

If payment has already been processed for an order that is cancelled because of a genuine pricing error, the applicable amount will be refunded using the appropriate payment method.

We will not intentionally use an obvious pricing error to charge a customer more than the price presented at checkout.

9. Placing an Order

When you place an order through TEYSEN & CO., you are submitting a request to purchase the selected products.

After placing your order, you may receive an order confirmation by email.

An order confirmation acknowledges that we have received your order request.

It does not necessarily guarantee that the order cannot later be cancelled because of circumstances such as product availability, payment problems, fraud concerns, incorrect pricing, or other legitimate reasons.

10. Order Acceptance

We reserve the right to refuse, limit, or cancel an order where reasonably necessary.

Reasons may include:

• Suspected fraud

• Unauthorized payment activity

• Incorrect pricing

• Product unavailability

• Shipping restrictions

• Incorrect customer information

• Duplicate or unusually large orders

• Technical errors

• Violation of these Terms & Conditions

• Other legitimate business or legal reasons

If we cancel an order after payment has been successfully processed, we will generally arrange an applicable refund.

11. Customer Information

You are responsible for providing accurate information during checkout.

This includes:

• Full name

• Email address

• Shipping address

• Phone number where required

• Billing information where applicable

Please carefully review your information before completing your purchase.

TEYSEN & CO. is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you notice an error after placing an order, contact us as soon as possible at:

teysenco@gmail.com

We will make reasonable efforts to assist, but an order may not always be changeable once processing or fulfillment has begun.

12. Payment

TEYSEN & CO. uses Stripe as a payment service provider for eligible online payments.

When you complete a purchase using Stripe, payment information is processed through Stripe's payment infrastructure.

TEYSEN & CO. does not intentionally store complete payment-card credentials such as the full card number and CVV for ordinary purchases.

You authorize the applicable payment provider to process the amount due for your purchase.

If a payment is declined, reversed, flagged for review, or otherwise cannot be successfully completed, your order may not be processed until valid payment is received.

13. Payment Authorization and Fraud Prevention

To protect customers and TEYSEN & CO., transactions may be subject to payment verification and fraud-prevention measures.

An order may be delayed, reviewed, declined, or cancelled if a transaction appears suspicious or cannot be properly authorized.

This may include circumstances involving:

• Unusual transaction activity

• Payment authorization failures

• Billing information inconsistencies

• Suspected unauthorized payment

• Fraud indicators

• Other security concerns

These measures are intended to protect both customers and the business.

14. Order Cancellation

If you need to cancel an order, contact us as soon as possible at:

teysenco@gmail.com

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment or shipment.

Once an order has entered processing, fulfillment, or shipping, cancellation may no longer be possible.

If cancellation is accepted, any applicable refund will be processed according to the relevant payment and refund procedures.

15. Shipping

Orders are processed and shipped according to the shipping information provided on our website.

Estimated delivery times are estimates and are not guaranteed delivery dates.

Delivery may be affected by:

• Customs processing

• Local postal services

• Shipping carrier delays

• Weather

• Holidays

• Public events

• Incorrect addresses

• Import procedures

• Other circumstances outside our reasonable control

For complete shipping information, please review our Shipping & Delivery and Shipping Policy pages.

16. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are generally the responsibility of the customer.

TEYSEN & CO. does not control the amount or timing of customs charges imposed by local authorities.

Customers are responsible for understanding the import requirements applicable to their country.

17. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Before completing your order, please carefully review:

• Name

• Street address

• Apartment or unit number

• City

• State or province

• Postal code

• Country

• Phone number where required

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping charges or other consequences may apply.

18. Returns and Refunds

TEYSEN & CO. offers returns and refunds according to our Returns & Refunds policy.

Eligibility may depend on:

• The condition of the item

• The reason for the return

• The return timeframe

• Whether the product has been worn or damaged

• Applicable exclusions

• Other requirements stated in our Return Policy

Customers should review the complete Returns & Refunds policy before sending an item back.

19. Jewelry Care

Jewelry requires appropriate care.

Customers are responsible for following reasonable jewelry-care recommendations.

Exposure to:

• Water

• Sweat

• Perfume

• Lotions

• Chemicals

• Chlorine

• Cleaning products

• Salt water

• Excessive moisture

• Physical impact

may affect the appearance, finish, plating, or condition of jewelry.

Normal wear, natural tarnishing, scratching, or deterioration resulting from improper care may not qualify as a manufacturing defect.

Please review our Jewelry Care guide for detailed recommendations.

20. Product Wear and Natural Characteristics

Jewelry is designed to be worn, and normal wear may occur over time.

Depending on the specific piece and materials used, normal wear may include:

• Minor scratches

• Surface marks

• Natural tarnishing

• Changes in finish

• Gradual wear of plating

• Changes resulting from environmental exposure

These conditions do not automatically indicate that a product is defective.

Proper care can help maintain the appearance of your jewelry.

21. Intellectual Property

All content appearing on the TEYSEN & CO. website, unless otherwise stated, is owned by or used with permission by TEYSEN & CO. or its relevant licensors.

This may include:

• TEYSEN & CO. name

• Logos

• Brand elements

• Product photography

• Website design

• Text

• Graphics

• Images

• Videos

• Product descriptions

• Editorial content

• Journal content

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

22. TEYSEN & CO. Brand

The TEYSEN & CO. name, branding, logos, visual identity, slogans, and other brand elements are part of our intellectual property and brand identity.

Unauthorized use of our brand materials may violate applicable intellectual-property laws.

Nothing in these Terms grants you ownership or a license to use TEYSEN & CO. intellectual property except where expressly permitted.

23. Customer Reviews and Content

If you submit reviews, photographs, testimonials, comments, or other content to TEYSEN & CO., you agree that the information you provide is accurate to the best of your knowledge and does not knowingly violate the rights of others.

You should not submit:

• False reviews

• Misleading information

• Abusive content

• Illegal content

• Private information belonging to another person

• Copyrighted material without permission

We reserve the right to remove content that violates these requirements or applicable law.

24. Third-Party Services

Our website may rely on third-party services to provide certain functions.

These may include:

• Payment processing

• Website infrastructure

• Shipping

• Order fulfillment

• Analytics

• Customer communication

• Security

• Marketing

• Social-media functionality

Third-party providers may operate under their own terms and privacy policies.

Your use of a third-party service may therefore be subject to that provider's applicable terms.

25. Website Availability

We aim to keep the TEYSEN & CO. website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available

• Error-free

• Uninterrupted

• Completely secure

• Free from technical issues

Temporary interruptions may occur because of:

• Maintenance

• Updates

• Technical problems

• Hosting issues

• Cybersecurity incidents

• Third-party service interruptions

• Circumstances beyond our reasonable control

26. Disclaimer of Certain Warranties

To the extent permitted by applicable law, the TEYSEN & CO. website and its content are provided without guarantees that the website will always operate without interruption or errors.

We make reasonable efforts to provide accurate product information, but we do not guarantee that every piece of information will always be completely free from errors, omissions, or technical inaccuracies.

Nothing in these Terms is intended to exclude rights or protections that cannot legally be excluded under applicable law.

27. Limitation of Liability

To the extent permitted by applicable law, TEYSEN & CO. and TEYSEN GROUP LLC will not be responsible for indirect, incidental, special, consequential, or similar losses arising from the use of our website or products where such limitation is legally permitted.

This may include losses resulting from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit liability where applicable law does not permit such exclusion or limitation.

28. Events Beyond Our Control

TEYSEN & CO. will not be responsible for delays or failures caused by circumstances reasonably beyond our control.

These may include:

• Natural disasters

• Severe weather

• War or civil unrest

• Government actions

• Customs restrictions

• Transportation disruptions

• Carrier interruptions

• Strikes

• Internet or infrastructure failures

• Cybersecurity incidents

• Public emergencies

• Other extraordinary circumstances

When possible, we will communicate material delays and provide reasonable assistance.

29. Chargebacks and Payment Disputes

We encourage customers to contact TEYSEN & CO. before initiating a payment dispute or chargeback.

If you have an issue involving:

• An order

• A delivery

• A damaged item

• A return

• A refund

• A payment

please contact:

teysenco@gmail.com

Our team will review the situation and work with you toward an appropriate resolution.

Initiating a chargeback for a legitimate transaction without first contacting us may delay the resolution process.

TEYSEN & CO. reserves the right to provide relevant transaction, order, shipping, communication, and delivery records to payment providers or financial institutions when responding to a legitimate payment dispute.

Nothing in this section limits your rights under applicable law or the rules of the relevant payment network.

30. Account Security

If you create an account with TEYSEN & CO., you are responsible for maintaining the confidentiality of your account credentials.

You should notify us if you believe your account has been accessed without authorization.

We are not responsible for unauthorized activity resulting from your failure to protect your credentials, except where otherwise required by applicable law.

31. Privacy

Your use of TEYSEN & CO. is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, protect, and share personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

32. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes may be made to reflect:

• Changes in our business

• Changes to our services

• Website updates

• New features

• Payment or fulfillment changes

• Changes in applicable law

• Other legitimate business requirements

When we update these terms, we may revise the Last Updated date at the beginning of this page.

We encourage customers to review the Terms & Conditions periodically.

33. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary where legally permitted, and the remaining provisions will continue to apply.

34. No Waiver

If TEYSEN & CO. does not immediately enforce a particular provision of these Terms & Conditions, that does not necessarily mean that we waive our right to enforce that provision later.

35. Governing Law

These Terms & Conditions are intended to be interpreted in accordance with applicable laws.

Where legally applicable, disputes concerning these Terms or your relationship with TEYSEN & CO. may be subject to the laws and jurisdiction applicable to the operating entity and the circumstances of the dispute.

Nothing in these Terms is intended to remove or restrict mandatory consumer protections or rights that apply to you under the laws of your place of residence.

36. Contact Us

If you have questions regarding these Terms & Conditions, your order, our products, or our services, please contact us.

TEYSEN & CO.
TEYSEN GROUP LLC

Email:
teysenco@gmail.com

Customer Support:
24 hours a day, 7 days a week

Website:
teysen.com

37. Our Commitment

At TEYSEN & CO., we believe that trust is built through clear expectations and responsible service.

We want you to understand what you are purchasing, how orders work, how payments are processed, what to expect from delivery, how returns are handled, and how to reach us when you need assistance.

Our goal is simple:

To provide beautiful jewelry with a customer experience built on clarity, care, and trust.

Thank you for choosing TEYSEN & CO.

TEYSEN & CO. — Jewelry made to be part of your story.