Payment Information

Simple, Secure & Transparent Checkout

At TEYSEN & CO., we want checkout to feel as effortless as choosing the jewelry itself.

Our payment process is designed to provide a convenient and secure way to complete your purchase while keeping your payment information protected through our payment processing partner.

This page explains how payments work, what information may be required, and what to do if you experience a payment issue.

Payment Processing

TEYSEN & CO. uses Stripe to process eligible online payments.

Stripe provides the payment-processing infrastructure used to securely handle payment information during checkout.

Depending on your location, currency, device, and available payment methods, the payment options presented at checkout may vary.

The payment methods displayed to you at checkout are the methods currently available for your transaction.

How Payment Works

When you place an order:

You select your jewelry and proceed to checkout.
You provide the information requested during checkout.
You select an available payment method.
Your payment is submitted through the applicable payment-processing system.
Once payment is successfully authorized or confirmed, your order can proceed to fulfillment.
You receive an order confirmation containing your purchase details.

Your order is not considered fully paid until the applicable payment system confirms the transaction.

Accepted Payment Methods

Available payment methods may vary depending on your location and the checkout options supported for your transaction.

You will see the available payment methods during checkout.

Because payment availability can change by country, currency, financial institution, device, or payment-provider requirements, TEYSEN & CO. does not guarantee that every payment method will be available to every customer.

Payment Security

Protecting customer information is important to us.

Payment processing is handled through Stripe's payment infrastructure rather than through ordinary email, WhatsApp, or social-media communication.

TEYSEN & CO. does not intentionally collect or store your complete payment-card number or CVV through our customer support channels.

For your protection, never send sensitive payment credentials to us through:

Email
WhatsApp
Instagram
Facebook
Other social media
Text messages
Unsecured communication channels

We will never need your full card number or card security code simply to answer a normal customer-support question.

What Payment Information May Be Shared With TEYSEN & CO.?

Although payment processing is handled by our payment provider, TEYSEN & CO. may receive certain transaction-related information necessary to manage your order.

This may include:

Payment status
Transaction reference
Order amount
Currency
Billing information where applicable
Payment method type
Fraud-prevention or verification results
Other information necessary to confirm and manage the transaction

We use this information only for legitimate business purposes such as processing orders, providing customer support, preventing fraud, maintaining records, and complying with applicable requirements.

For additional information about personal information, please review our Privacy Policy.

Why Was My Payment Declined?

A payment may be declined for reasons outside TEYSEN & CO.'s direct control.

Possible reasons include:

Insufficient funds
Incorrect card information
Incorrect billing information
Bank restrictions
Card issuer restrictions
Security checks
Fraud-prevention systems
Payment-method limitations
International transaction restrictions
Currency or regional limitations
Temporary technical issues

If your payment is declined, please carefully review the information entered at checkout.

If the information is correct and the payment continues to fail, contact your bank or payment-card issuer for assistance.

Your Billing Information

Please make sure the billing information you provide during checkout is accurate.

Depending on the payment method, your payment provider or financial institution may require information that matches the records associated with your payment method.

An incorrect billing address or other mismatch may sometimes cause a transaction to be declined.

Currency

The currency displayed during checkout may depend on the website configuration, your location, available payment options, or other checkout settings.

Your bank or payment provider may apply its own currency-conversion rate, foreign transaction fee, or other applicable charge.

TEYSEN & CO. does not control fees independently imposed by your bank, card issuer, or financial institution.

Payment Authorization & Fraud Prevention

To protect our customers and our business, certain transactions may be subject to automated or manual security checks.

A transaction may occasionally require additional verification or may be declined when information indicates a potential security concern.

These measures are intended to help reduce unauthorized transactions and payment fraud.

If additional verification is required, our Customer Support team may contact you using the contact information associated with your order.

We will not ask you to provide your full payment-card number or CVV through ordinary customer-support communication.

When Will My Order Be Processed?

After your payment has been successfully confirmed, your order can proceed into fulfillment.

Most in-stock orders are generally prepared within approximately 1–3 business days.

Processing times may occasionally be longer during periods of high order volume, holidays, promotional events, or other operational circumstances.

Please refer to our Shipping Policy for additional information about processing and delivery.

Duplicate or Pending Charges

In some situations, you may notice a pending transaction or authorization on your bank or card statement before a payment is fully settled.

A pending authorization does not necessarily mean that you have been charged twice.

If you believe you have been charged more than once for the same order, please contact Customer Support with:

Your order number
The transaction date
The amount involved
Relevant payment information that does not expose sensitive card credentials

Never send your full card number or CVV.

We will review the order and transaction information available to us.

Payment Failed but My Bank Shows a Charge

Sometimes a bank or card issuer may temporarily display a pending authorization even when an order was not successfully completed.

The release of such an authorization is generally handled by the financial institution or payment provider according to its own processing timelines.

If your order was not successfully placed but you see a pending amount, contact your bank or payment provider if the pending transaction does not resolve within their expected timeframe.

You may also contact TEYSEN & CO. if you need help confirming whether an order was successfully created.

Refunds

If you are approved for a refund under our Returns & Refunds Policy, the applicable refund will be processed through the original payment method where reasonably possible.

Once a refund has been initiated, the time required for the funds to appear in your account may depend on:

Your bank
Card issuer
Payment method
Payment provider
Processing schedules

A refund appearing on your statement may therefore take additional time after TEYSEN & CO. has processed it.

Payment Disputes

If you have a concern about a payment, order, refund, or transaction, we encourage you to contact TEYSEN & CO. Customer Support first.

Our team can review the order information and help explain the transaction or applicable policy.

For payment-related concerns, please provide your order number whenever possible.

You do not need to send your full payment-card details.

Nothing in this section limits any rights or protections you may have under applicable law or through your payment provider.

Protecting Yourself From Payment Fraud

Please be cautious of anyone claiming to represent TEYSEN & CO. who asks for sensitive payment information outside the normal checkout process.

Never provide your:

Full payment-card number
CVV/security code
Banking password
Account password
One-time authentication code
Payment-provider login credentials

If you receive a suspicious payment request, stop the communication and contact us through the official TEYSEN & CO. customer-support channel.

Customer Support

If you experience a payment problem or have questions about your order, our Customer Support team is available 24 hours a day, 7 days a week.

Email: teysenco@gmail.com

When contacting us, please include your order number if you have one.

For your security, do not include complete payment-card information in your message.

Your Privacy Matters

Payment information is handled with care.

TEYSEN & CO. does not sell or rent customer personal information, and we limit the information we use and share to what is reasonably necessary for legitimate business purposes, including payment processing, order fulfillment, customer support, security, fraud prevention, and legal compliance.

For a complete explanation of how personal information is collected, used, retained, and protected, please review our Privacy Policy.