Customer Support

Here for You, Whenever You Need Us

At TEYSEN & CO., customer care is at the heart of everything we do.

Beautiful jewelry should come with an experience that feels just as thoughtful. From the moment you discover a piece to the moment it becomes part of your story, our Customer Support team is here to make your experience simple, comfortable, and reassuring.

Whether you have a question before placing an order or need assistance after your purchase, you can always reach out to us.

24/7 Customer Support

Our Customer Support is available 24 hours a day, 7 days a week.

We understand that our customers shop from different countries and time zones. That's why TEYSEN & CO. is committed to providing support whenever you need it.

For assistance, contact us at:

Email:
teysenco@gmail.com

We welcome questions about products, orders, shipping, sizing, returns, jewelry care, and general customer assistance.

How We Can Help

Before Your Purchase

Choosing jewelry online should feel exciting—not uncertain.

If you need help before placing an order, our team can assist with questions about:

• Product details

• Materials and finishes

• Available sizes

• Product measurements

• Moissanite and gemstone information

• Styling

• Gifting

• Product availability

• General purchasing questions

If you're between two pieces or simply want another opinion, feel free to contact us.

After Your Purchase

Our relationship with you doesn't end when your order is placed.

We can assist with:

• Order information

• Order updates

• Shipping questions

• Tracking assistance

• Delivery concerns

• Damaged items

• Incorrect items

• Return requests

• Refund questions

• Replacement requests

• Jewelry care guidance

For existing orders, please include your order number in your message whenever possible.

Need Help With Your Order?

If something about your order doesn't seem right, please contact us before taking further action.

Whether your package is taking longer than expected, your item arrived damaged, or you received something different from what you ordered, our team will review the situation and guide you through the appropriate next steps.

When contacting us about an order, please provide:

Order Number
Your TEYSEN & CO. order number.

Email Address
The email address used when placing the order.

Description of the Issue
A clear explanation of what happened.

Photos or Videos
If applicable, photographs or videos can help us understand the issue and determine the best solution.

The more relevant information you provide, the more efficiently we can assist you.

We Believe in Clear Answers

Customer support should never feel complicated.

We aim to communicate clearly, honestly, and respectfully.

If something requires investigation, we will let you know. If additional information is needed, we will explain what is required. If there are multiple possible solutions, we will help you understand the available options.

Our goal is not simply to respond to your message.

Our goal is to resolve your concern.

Product & Sizing Assistance

Not sure which size to choose?

Need help understanding product measurements?

Looking for a particular style?

Our team can help you navigate the information available for the specific piece you're considering.

For the best guidance, please send us the product name or product link along with your question.

For general sizing information, you can also visit our Size Guide.

Shipping & Delivery Support

Waiting for a jewelry order can be exciting.

If you need assistance with your delivery, our team can help you understand your available tracking information and provide guidance based on your order.

For general information about processing times, shipping methods, estimated delivery windows, customs, and other delivery details, please visit our Shipping & Delivery page.

Please remember that international deliveries can sometimes be affected by customs procedures, local carriers, weather, holidays, or circumstances outside our direct control.

Returns & Refund Assistance

If you believe your order qualifies for a return, replacement, or refund, please contact our Customer Support team first.

We will help you understand the applicable process and any information required.

Please do not send an item back without receiving return instructions from TEYSEN & CO.

This helps ensure that your return can be properly identified, reviewed, and processed.

For complete information, please review our Returns & Refunds policy.

Jewelry Care Assistance

Your jewelry deserves to be enjoyed and cared for.

If you have questions about cleaning, storing, wearing, or maintaining your TEYSEN & CO. jewelry, our team is happy to provide guidance.

You can also visit our Jewelry Care page for detailed care recommendations.

Because proper care can help preserve the beauty and finish of your jewelry for longer.

When You Contact Us

We kindly ask that you provide accurate information and explain your concern as clearly as possible.

Please avoid sending payment card numbers, passwords, account credentials, or other unnecessary sensitive information by email.

For your security, TEYSEN & CO. will never need your full payment-card details simply to investigate a normal order-support request.

Our Promise to You

We know that customer trust is earned through actions.

That's why we aim to treat every customer with:

Respect
Your questions and concerns deserve to be taken seriously.

Transparency
We believe in providing clear information rather than making promises we cannot guarantee.

Attention
Every situation is different, and we take the time to understand the details.

Professionalism
We aim to communicate with patience, courtesy, and care.

Responsibility
When something goes wrong, we want to help find the appropriate solution.

A Better Customer Experience

We are continuously improving TEYSEN & CO.

Your feedback helps us understand what matters most to our customers and where we can improve.

If you have a suggestion, question, concern, or simply want to share your experience with us, we welcome your message.

Every interaction is an opportunity for us to do better.

Contact Customer Support

TEYSEN & CO. Customer Support

Email:
teysenco@gmail.com

Availability:
24 hours a day, 7 days a week

For faster assistance, please include your order number whenever your message concerns an existing purchase.

We're Here When You Need Us

You chose TEYSEN & CO. because a particular piece spoke to you.

We want the experience that follows to feel just as meaningful.

From your first question to your first order—and every moment afterward—you can reach out to us whenever you need assistance.

Your trust matters to us.
Your experience matters to us.
And we're always here to help.

TEYSEN & CO. — Jewelry made to be part of your story.