Shipping & Delivery

Delivered With Care. Made to Arrive Beautifully.

At TEYSEN & CO., we believe the experience of receiving your jewelry should be just as thoughtful as the piece itself.

From the moment your order is placed to the moment it arrives at your door, every order is handled with care and attention. Because when you choose TEYSEN, you are not simply purchasing jewelry — you are welcoming something meaningful into your collection.

Our fulfillment and delivery process is designed around three principles:

Care. Transparency. Reliability.

We work with trusted international fulfillment and shipping partners to deliver TEYSEN & CO. orders to customers around the world.

Order Processing

Once your order is successfully placed, it enters our fulfillment process.

Each order is reviewed and prepared before it is dispatched. Products that are available for immediate fulfillment are generally prepared for shipment within 1–3 business days.

Orders requiring additional preparation, customization, or special handling may require additional processing time.

Once your order has been shipped, tracking information will be provided when available so you can follow your package throughout its journey.

Please note that the processing period is separate from the shipping transit time.

Processing Time: Generally 1–3 business days
Shipping Time: Depends on destination and selected shipping method

Shipping Methods

To provide a better experience for customers in different regions, TEYSEN & CO. may use different international shipping services depending on the destination, package characteristics, availability, and shipping option selected at checkout.

Standard International Shipping

Our standard shipping option is designed for customers who prefer a balance between cost and delivery time.

For many international destinations, standard services may take approximately 15–25 business days in transit.

Actual delivery times may vary depending on customs clearance, local carrier operations, destination country, weather, holidays, and other circumstances outside our control.

For this reason, delivery estimates are provided as guidance rather than guaranteed arrival dates.

Express Shipping

For customers who prefer a faster delivery experience, express shipping may be available for eligible destinations.

Express shipments may generally arrive within approximately 3–7 business days after dispatch, depending on the destination and carrier.

Express availability and pricing are calculated according to the destination and shipping service available at the time of purchase.

Where available, express shipping is recommended for customers purchasing higher-value jewelry or those with an important date approaching.

Tracking Your Order

Your order should never feel like it disappears after checkout.

Once your order has been dispatched and tracking information becomes available, you will receive the relevant tracking details so you can follow its progress.

Please understand that tracking updates may not appear immediately after dispatch. It can take some time for the carrier to scan and register the shipment within its system.

If your tracking information appears unchanged for a short period, this does not necessarily mean that your package has stopped moving.

International shipments may pass through several logistics facilities and customs checkpoints before reaching their final destination.

International Delivery

TEYSEN & CO. is built with a global vision, and we proudly serve customers across international markets.

Because international orders cross borders, delivery times and procedures can vary from country to country.

Your shipment may pass through:

• International logistics facilities

• Export customs

• Transit facilities

• Destination-country customs

• Local delivery networks

• Final-mile delivery services

These stages are normal parts of international shipping.

Once a shipment has entered the destination country, delivery may be handled by a local postal or courier service.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, sales tax, brokerage charges, or other fees imposed by the destination country.

These charges are determined by the customs authority or applicable government agency in the destination country and are not controlled by TEYSEN & CO.

Unless specifically stated at checkout, any applicable customs duties, import taxes, VAT/GST, brokerage fees, or carrier clearance charges are the responsibility of the customer.

Customs policies differ between countries, and we cannot guarantee the amount of any potential customs or tax charge.

If you are unsure about your country's import requirements, we recommend checking with your local customs authority before placing an order.

Important: Customs Clearance

A customs inspection does not necessarily indicate a problem with your order.

International shipments may be selected for routine customs review, which can occasionally extend delivery time.

If customs requests additional information, payment, or documentation from the recipient, the customer may need to respond directly to the relevant customs authority or delivery carrier.

TEYSEN & CO. cannot control the speed of customs processing.

Shipping Address

Please carefully review your shipping address before completing your purchase.

Your name, street address, apartment or unit number, city, postal code, state/province, and country should be entered accurately.

Once an order has entered the fulfillment or shipping process, we may not be able to change the delivery address.

If you notice an incorrect address immediately after placing your order, please contact our Customer Support team as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address change will be possible after fulfillment has begun.

Delayed Shipments

We understand how exciting it is to wait for a new piece of jewelry.

While we work to provide reliable delivery estimates, international shipping involves multiple independent parties and circumstances that may occasionally cause delays.

Possible causes include:

• Customs inspections

• Severe weather

• Public holidays

• Carrier delays

• International transportation disruptions

• Incorrect or incomplete addresses

• Local delivery issues

• High-volume shipping periods

• Unexpected logistical circumstances

When a delay occurs, we will do our best to assist you using the tracking information and shipping details available to us.

Lost or Missing Packages

We take the security of every shipment seriously.

Where available, shipment protection or package-loss insurance may be selected for eligible orders. For certain higher-value orders, TEYSEN & CO. may choose a shipping service with additional shipment protection based on the order value and destination.

If tracking confirms that a package has been delivered but you cannot locate it, please first check with household members, building management, neighbors, and your local delivery carrier.

If the package still cannot be located, contact our Customer Support team so we can review the shipment details and determine the appropriate next step.

Please note that carrier investigations may be required before a resolution can be provided.

High-Value Orders

Because TEYSEN & CO. offers premium jewelry, some orders may require additional shipping consideration.

For higher-value purchases, we may select an appropriate express carrier or shipment-protection option based on destination, order value, and carrier availability.

This approach allows us to balance speed, security, tracking, and overall customer experience.

Where a specific shipping method or protection option is applicable to your order, the available option will be presented during checkout or communicated by our team when necessary.

Delivery Estimates

The delivery estimates provided by TEYSEN & CO. are estimates rather than guaranteed delivery dates.

Your estimated delivery window may depend on:

Order Processing + International Transit + Customs Clearance + Local Delivery

For this reason, an order may arrive earlier or later than the estimated timeframe.

We encourage customers purchasing jewelry for a specific event, celebration, birthday, anniversary, or gift to place their order sufficiently in advance.

A Better Unboxing Experience

At TEYSEN & CO., we believe presentation is part of the experience.

Your jewelry should not simply arrive in a shipping package.

It should feel like something special.

We are committed to creating a thoughtful presentation around your order, from the preparation of your jewelry to the details included with your purchase.

Our goal is for the moment you open your TEYSEN & CO. package to feel personal, elegant, and memorable.

Our Commitment to You

Every order represents a decision to trust TEYSEN & CO.

We do not take that trust lightly.

Although we cannot control every part of international transportation, we can control how carefully we prepare orders, how clearly we communicate, and how seriously we respond when something does not go as expected.

Our commitment is to provide:

Thoughtful fulfillment.
Reliable shipping options.
Trackable delivery whenever available.
Clear communication.
Dedicated customer support.

Because your TEYSEN experience should not end when you click Place Order.

It continues until your jewelry arrives safely at your door.

Thoughtfully prepared. Carefully shipped. Beautifully received.

TEYSEN & CO.