Privacy Policy

Privacy Policy

Last Updated: September 6, 2026

At TEYSEN & CO., your privacy matters to us.

We understand that when you shop online, you are trusting us with certain personal information. We take that responsibility seriously and are committed to handling your information carefully, responsibly, and transparently.

This Privacy Policy explains what information TEYSEN & CO. may collect when you visit our website, place an order, contact us, communicate with our team, or otherwise interact with our services.

It also explains how we use, protect, and share information, as well as certain choices and rights you may have regarding your personal information.

By using teysen.com, you acknowledge that you have read and understood this Privacy Policy.

1. About TEYSEN & CO.

TEYSEN & CO. is an online jewelry brand operated by TEYSEN GROUP LLC.

Throughout this Privacy Policy, “TEYSEN & CO.,” “TEYSEN,” “we,” “our,” and “us” refer to TEYSEN & CO. and its operating entity, TEYSEN GROUP LLC.

Website:
teysen.com

For privacy-related questions or requests, you may contact us at:

Email:
teysenco@gmail.com

2. Information We Collect

We collect information that is reasonably necessary to operate our website, process and deliver orders, provide customer support, maintain security, and improve your experience with TEYSEN & CO.

The information we collect depends on how you interact with our website and services.

Information You Provide

When you place an order, contact us, or interact with certain features of our website, you may provide information such as:

  • Full name

  • Email address

  • Shipping address

  • Billing address, where required

  • Phone number, where required for delivery or customer communication

  • Order information

  • Product information

  • Shipping and tracking information

  • Customer-support communications

  • Information you voluntarily provide in messages

  • Reviews, feedback, or other content you voluntarily submit

We do not intentionally ask customers to provide unnecessary personal information.

3. Payment Information

TEYSEN & CO. uses Stripe as a payment service provider for eligible online payments.

When you choose to pay through Stripe, your payment information is processed by Stripe in accordance with Stripe's own privacy, security, and payment-processing practices.

Your Card Information

TEYSEN & CO. does not intentionally collect or store your complete payment-card number or CVV/security code on our own systems for ordinary purchases.

Your full payment credentials are handled by the applicable payment provider rather than being stored by TEYSEN & CO. as ordinary customer records.

Depending on the payment method and transaction, Stripe may process information necessary to:

  • Authorize your payment

  • Complete your transaction

  • Confirm payment status

  • Prevent fraudulent transactions

  • Verify transactions

  • Process refunds

  • Meet applicable legal and financial requirements

TEYSEN & CO. may receive limited transaction information necessary to manage your order.

This may include:

  • Payment status

  • Transaction status

  • Payment confirmation

  • Transaction or payment reference

  • Billing information where applicable

  • Fraud-prevention or verification results where provided

For your security, please never send your full card number, CVV, password, or other payment credentials to TEYSEN & CO. through email, WhatsApp, social media, or ordinary customer-support messages.

4. Information Required to Fulfill Your Order

To successfully process and deliver an order, certain customer information is necessary.

This may include:

  • Customer name

  • Email address

  • Shipping address

  • Phone number where required for delivery

  • Product and order details

  • Shipping information

This information may be provided to the relevant fulfillment and shipping partners responsible for preparing and delivering your order.

Without certain information, we may not be able to process or deliver your purchase.

5. How We Use Your Information

We use personal information only for legitimate business, customer-service, security, and legal purposes.

Order Processing

We may use your information to:

  • Process your order

  • Confirm your purchase

  • Fulfill your order

  • Arrange delivery

  • Provide tracking information

  • Communicate important order updates

  • Process returns

  • Process refunds

  • Provide post-purchase assistance

Customer Support

We may use your information to:

  • Answer questions

  • Respond to emails

  • Assist through WhatsApp

  • Investigate order issues

  • Handle complaints

  • Provide sizing assistance

  • Assist with returns and refunds

  • Help resolve delivery concerns

  • Provide jewelry-care guidance

Website Operations

We may use information to:

  • Operate our website

  • Maintain website functionality

  • Improve website performance

  • Troubleshoot technical issues

  • Improve the shopping experience

  • Understand how customers interact with our website

Security and Fraud Prevention

We may use information to:

  • Detect suspicious activity

  • Prevent fraud

  • Protect customers

  • Protect our website

  • Prevent unauthorized access

  • Investigate potentially abusive activity

  • Protect our business and payment processes

Business Improvement

We may analyze certain information to understand:

  • Which products customers are interested in

  • How visitors use our website

  • Which pages are useful

  • How customers interact with our content

  • How we can improve our services and customer experience

6. We Do Not Sell or Rent Your Personal Information

Your personal information belongs to you.

TEYSEN & CO. does not sell or rent your personal information to third parties for their independent commercial use.

We may share limited information with trusted service providers when reasonably necessary to operate our business and provide services to you.

These may include:

  • Stripe and applicable payment providers

  • Shipping and delivery providers

  • Order fulfillment partners

  • Website and e-commerce service providers

  • Customer-support service providers

  • Fraud-prevention and security providers

  • Analytics providers

  • Marketing service providers, where applicable

  • Professional advisors

  • Government authorities or law-enforcement agencies when legally required

We aim to provide only the information reasonably necessary for the relevant purpose.

7. Fulfillment Partners

Because TEYSEN & CO. operates an international online jewelry business, certain order information may need to be shared with fulfillment partners.

This information may include:

  • Customer name

  • Shipping address

  • Phone number, where necessary

  • Email address, where necessary

  • Product details

  • Order details

  • Delivery information

This information is used to prepare, fulfill, ship, and deliver your order.

Fulfillment information is not shared simply for unrelated personal use.

8. Shipping and Delivery Providers

To deliver your purchase, relevant information may be provided to shipping carriers, logistics providers, and delivery partners.

This may include:

  • Recipient name

  • Delivery address

  • Contact information

  • Tracking information

  • Order-related information

These providers may process your information according to their own privacy policies and applicable laws.

9. Cookies and Similar Technologies

TEYSEN & CO. may use cookies and similar technologies to help operate and improve our website.

These technologies may help us:

  • Keep the website functioning properly

  • Remember certain preferences

  • Maintain shopping-cart functionality

  • Understand website traffic

  • Analyze website performance

  • Improve customer experience

  • Measure marketing performance

  • Detect suspicious activity

  • Improve website security

Some cookies may be necessary for essential website functions.

Other cookies may be used for analytics, personalization, or marketing purposes.

You may be able to manage cookies through your browser or device settings. Disabling certain cookies may affect the functionality of some parts of the website.

10. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically.

Depending on the technologies and services used on our website, this may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location information

  • Pages viewed

  • Products viewed

  • Referring website

  • Date and time of visits

  • General website interactions

  • Technical information about your connection

This information may be used for website functionality, security, analytics, fraud prevention, and service improvement.

11. Marketing Communications

If you choose to receive marketing communications from TEYSEN & CO., we may send you information regarding:

  • New collections

  • New arrivals

  • Jewelry inspiration

  • Special offers

  • Promotions

  • Brand announcements

  • Editorial content

  • Selected updates

You may unsubscribe from promotional emails by using the unsubscribe option included in those communications.

Even after opting out of promotional communications, you may continue to receive necessary transactional communications, such as:

  • Order confirmations

  • Shipping updates

  • Delivery information

  • Return or refund communications

  • Important service-related messages

12. Customer Support and Communications

When you contact TEYSEN & CO. by email, WhatsApp, or another available customer-support channel, we may retain the information contained in your communication.

This may include:

  • Your name

  • Email address

  • Order number

  • Message content

  • Photos or videos you voluntarily provide

  • Information necessary to resolve your request

We use this information to respond to you, investigate issues, provide customer service, and maintain appropriate customer-service records.

Our Customer Support is available 24 hours a day, 7 days a week.

Customer Support Email:
teysenco@gmail.com

13. Customer Reviews and Submitted Content

If you voluntarily submit a review, testimonial, photograph, comment, or other content to TEYSEN & CO., we may use that content according to the permissions and terms applicable to your submission.

Please avoid submitting private or sensitive information that you do not want associated with your review or content.

If we intend to use customer-submitted content for promotional purposes where additional permission is required, we will seek appropriate permission.

14. Social Media

TEYSEN & CO. may maintain social-media profiles or pages.

If you interact with us through social-media platforms, those platforms may independently collect and process information according to their own privacy policies.

Information that you voluntarily post publicly may be visible to other users.

We recommend reviewing the privacy settings and privacy policies of the social-media platforms you use.

15. Third-Party Services and Websites

Our website may contain links to third-party websites or services.

These may include payment providers, shipping services, social-media platforms, analytics services, or other external websites.

Third-party services operate independently and may have their own privacy policies, terms, and security practices.

TEYSEN & CO. is not responsible for the privacy practices or security of third-party websites or services that we do not operate.

We encourage you to review their applicable policies before providing personal information.

16. International Data Processing

TEYSEN & CO. serves customers internationally.

As a result, personal information may be processed, transferred, or stored in countries other than the country where you live.

Different countries may have different data-protection laws.

Where required by applicable law, we seek to use appropriate safeguards for international transfers of personal information.

17. Data Security

We take reasonable technical, administrative, and organizational measures designed to protect personal information against:

  • Unauthorized access

  • Unauthorized disclosure

  • Misuse

  • Loss

  • Alteration

  • Destruction

Access to customer information is limited to circumstances where it is reasonably necessary for business operations, order fulfillment, customer support, security, or legal compliance.

However, no website, electronic transmission, online service, or storage system can be guaranteed to be completely secure.

Therefore, while we work to protect your information responsibly, we cannot guarantee absolute security.

18. How Long We Keep Your Information

We generally retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The period may depend on:

  • The purpose for which information was collected

  • Your relationship with TEYSEN & CO.

  • Order and transaction requirements

  • Customer-support requirements

  • Accounting and business-record requirements

  • Fraud prevention

  • Security

  • Legal or regulatory obligations

  • Dispute resolution

  • Establishing or defending legal claims

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

19. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request information about how your information is used

  • Opt out of certain marketing communications

  • Object to or restrict certain processing

  • Request a copy of certain information

  • Exercise other rights provided by applicable privacy laws

Not every right applies in every jurisdiction or circumstance.

We may need to verify your identity before completing certain requests to protect your personal information from unauthorized access.

20. Privacy Requests

If you would like to make a privacy-related request, please contact us at:

teysenco@gmail.com

Please clearly explain your request so that we can understand what you need.

For security reasons, we may request reasonable information to verify that the request is genuinely coming from the person to whom the information relates.

We will handle valid requests in accordance with applicable law.

21. Children's Privacy

TEYSEN & CO. is intended for a general audience and is not directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in a manner that is not permitted, please contact us so that we can review the situation and take appropriate action.

22. Fraud Prevention and Legal Compliance

We may collect, use, retain, or disclose information when reasonably necessary to:

  • Detect or prevent fraud

  • Protect customers

  • Protect TEYSEN & CO.

  • Protect our website and systems

  • Investigate suspected misuse

  • Enforce our Terms & Conditions

  • Resolve disputes

  • Process legitimate transactions

  • Comply with applicable laws

  • Respond to valid legal requests

  • Protect the rights, property, or safety of our customers, business, or others

We may retain certain information when necessary to establish, exercise, or defend legal claims.

23. Business Transfers

If TEYSEN & CO. or TEYSEN GROUP LLC becomes involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

Where applicable law requires notice regarding a material change in how personal information is handled, appropriate notice may be provided.

24. Your Responsibility

While we take reasonable measures to protect customer information, you also have a role in protecting your information.

We recommend that you:

  • Keep account information confidential

  • Use strong passwords where applicable

  • Do not share account credentials

  • Keep your devices updated

  • Use secure internet connections when possible

  • Avoid sending payment credentials through ordinary communication channels

TEYSEN & CO. will never ask you to send your full payment-card number or CVV through ordinary customer-support channels.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be necessary because of:

  • Changes to our services

  • Changes to our website

  • New technologies

  • Changes to our data practices

  • Changes to payment or fulfillment services

  • Changes in applicable laws or regulations

When we update this policy, we will revise the Last Updated date at the beginning of this page.

We encourage you to review this Privacy Policy periodically.

26. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way TEYSEN & CO. handles personal information, please contact us.

TEYSEN & CO.
TEYSEN GROUP LLC

Email:
teysenco@gmail.com

Customer Support:
24/7

Website:
teysen.com

27. Our Privacy Commitment

At TEYSEN & CO., we believe privacy is part of earning your trust.

We aim to follow a simple principle:

We collect what we need.
We use it for legitimate purposes.
We protect it responsibly.
We do not sell or rent your personal information.

Your personal information should be handled with care—not treated as a product.

From the moment you visit TEYSEN & CO. to the moment your jewelry arrives at your door, we want your experience to feel secure, transparent, and worthy of the trust you place in our brand.

TEYSEN & CO. — Jewelry made to be part of your story.