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Your questions matter to us.

Our Customer Care team is available to assist with everything from product details and sizing guidance to shipping updates, returns, exchanges, and general inquiries.

If you are unsure about something before placing an order, we encourage you to reach out. A little guidance before your purchase can make your experience much more effortless.

For product questions, you can contact us about:

Product details and specifications
Ring, bracelet, and necklace sizing
Materials and finishes
Moissanite and gemstone details
Product availability
Styling and gifting questions
Order assistance
Shipping and delivery
Returns and refunds
Jewelry care
Order tracking
General customer support

Before You Reach Out

To help us assist you as quickly and accurately as possible, please include your order number whenever your message is regarding an existing purchase.

For product-related questions, including the product name or product link can also help us identify the exact piece you are asking about.

If you are contacting us about an issue with an order, photographs or videos may be helpful so our team can understand the situation and provide the most appropriate solution.

We carefully review every request and aim to provide clear, helpful guidance rather than sending you through unnecessary steps.

Customer Care

We understand that purchasing jewelry online requires trust.

You should feel confident knowing what you are purchasing, where your order is, how to care for your jewelry, and what to do if you ever need assistance.

That is why our Customer Care experience is designed around three simple principles:

Clear Communication

We believe customers should never have to guess.

We aim to provide straightforward information about products, orders, shipping, returns, and every important part of your TEYSEN & CO. experience.

Thoughtful Assistance

Every question deserves attention.

Whether your question is simple or detailed, our team will take the time to understand what you need and guide you toward the most appropriate answer.

Genuine Support

Our relationship with you does not end when your order is delivered.

From your first visit to TEYSEN & CO. through the life of your jewelry, we are here to support your experience with care and professionalism.

Need Help With an Order?

If your order has already been placed, please have your order number ready when contacting us.

This allows our team to locate the relevant order information and provide more accurate assistance.

For questions about delivery, you can also visit our Shipping & Delivery and Track Your Order pages for additional information.

If your order appears delayed, arrives damaged, contains an incorrect item, or you experience another issue, please contact us as soon as possible so we can review the matter with you.

Questions Before You Purchase?

We are happy to help.

Choosing jewelry online can sometimes raise questions that product photographs alone cannot answer.

If you are deciding between styles, unsure about sizing, looking for a meaningful gift, or simply want more information before placing your order, feel welcome to contact us.

We would rather help you make a confident decision than have you purchase something you are uncertain about.

Your Experience Matters

At TEYSEN & CO., we are building more than an online jewelry store.

We are building a relationship based on trust, attention to detail, and an appreciation for the moments jewelry becomes part of.

A first purchase.
A meaningful gift.
A celebration.
A personal milestone.
Or simply a piece chosen because it feels unmistakably yours.

Whatever brings you to TEYSEN & CO., we want you to feel welcomed, informed, and cared for.

Contact Information

TEYSEN & CO.

Customer Support
For questions regarding orders, products, shipping, returns, sizing, jewelry care, and general assistance.

Email Us
For detailed inquiries and order-related support.

WhatsApp
For convenient customer communication and assistance.

Social Media
Follow TEYSEN & CO. for new arrivals, styling inspiration, jewelry stories, and brand updates.

Response Times

Our Customer Care team aims to respond to inquiries as promptly as possible.

Response times may vary depending on the volume and complexity of requests, weekends, holidays, and the information required to investigate a particular matter.

For order-related concerns, providing your order number and relevant details will help us respond more efficiently.

We appreciate your patience and promise that your message will be treated with care.